Receptionist/Customer Service

The Customer Service Specialist: 1) greets and directs visitors; 2) responds to questions, and/or resolves concerns of internal and external stakeholders; 3) provides information updates to stakeholders, and 4) when time permits, provide general clerical support.

Specific Responsibilities:

  • Respond to phone, e-mail, and in-person inquiries in a pleasant, timely, informed and professional manner to reinforce a positive image of the Academy
  • Resolve routine staff and stakeholder concerns if possible, by clarifying the issue, determining the cause,proposing solutions, and following up to ensure resolution if necessary
  • Refer non-routine concerns to the appropriate staff member and follow-up to ensure resolution
  • Manage telephone message system as needed to inform stakeholders of important updates
  • Maintain a professional, welcoming, clean, and orderly reception area
  • Operate standard office equipment such as a personal computer, copier, and fax
  • Ensure confidential information is not disclosed, visible, or accessible without approval
  • Type routine correspondence, notices, and other office documents
  • Manage the sorting and distribution of incoming and outgoing mail and shipments
  • Engage in routine data entry into spreadsheets or forms, on-line or on paper
  • Maintain data/records and compile routine reports on office visits, inquiries, and follow-up

Required Qualifications:

  • High School Diploma
  • Customer Service mindset; energized by helping others

Preferred Qualifications:

  • One (1) year experience in a customer service role
  • Experience working in schools or with children in an organizational setting

The Genesis Commitment to Staff

Staff members are highly valued for the support they provide to the overall mission and the instructional program. We view staff as professionals who are fully capable of independent action. Genesis commits to a collaborative process for developing individualized support and coaching plans.  We prioritize respectful scholar-peer and scholar-staff interaction.